Supportteq provides it’s support services to the customer’s computer through phone, chat, e-mail or even through remote connection, using it’s high end, state of the art, integrated delivery platform.
Though it is extremely rare that you will not be happy with our services, but still if for any reason you are not satisfied with our resolution services, you can simply go ahead and take advantage of our Refund Policy as under:
- If the customer has availed any services, there will be no refund issued after 60 days of buying the plan.
- If the customer has not availed any service, then 100 percent of plan price will be refunded, if claimed within 30 calendar days of subscribing to the plan.
- No refund will be issued after 30 calendar days of subscribing to the plan.
- Refund policy does not apply to Free Trial Offer (if any).
- Refund policy will be valid only if Supportteq failed to provide satisfactory resolution of issues mentioned in the scope of services.
- Refund can only be claimed if customer’s issue has not been resolved or customer did not get the support in the stipulated time.